Overview
Bandsintown for Artists connects with Hive to help you reach fans faster. Once connected, new fan signups from your Bandsintown Widget, Smart Link, and Signup Form are automatically sent to your Hive account in real time.
To learn more about fan data collection and consent, see Bandsintown's Collecting Fan Data help article.
How to connect Bandsintown for Artists to Hive
Go to your Bandsintown for Artists Settings page (make sure you’re logged into the correct artist account).
Scroll down to the Fan Contact Sync section and click the Set Up button.
In the configuration modal, locate the Platform dropdown menu and select Hive.
Copy the webhook URL from your Hive dashboard, then paste it into the webhook URL field on Bandsintown and click Start Syncing.
Copy the Secret Key provided by Bandsintown.
Paste the Secret Key into your Hive Dashboard and click Save.
Note: Only new signups will sync. Past fan data can be manually exported from Bandsintown (Fan Manager tab, click Export) and uploaded into Hive. See Import or export email contacts.
Note: To capture fan phone numbers through this integration, activate the Collect Phone Number toggle in your Bandsintown for Artists settings.
SMS consent and compliance
Fans who share their phone numbers through Bandsintown are verified through a double opt-in process and, as of October 2025, include SMS-specific consent language that meets TCPA requirements in all signup flows. This means the data sent to Next Gen is already validated and compliant for text message marketing. For more details, see Collecting Fan Data.
Support
For assistance during setup:
Hive Support: artists@hive.co
Bandsintown Support: ArtistSupport@bandsintown.com.
Important: The Fan Contact Sync tool only syncs opt-ins collected through your Bandsintown Widget, Smart Link, and Signup Form. Followers and RSVPs gained on the Bandsintown website and app do not sync to Hive.