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Hive Integration

Automatically sync fan contact data collected from the Bandsintown Widget, Smart Link, and Signup Form to your Hive account.

Overview

Bandsintown for Artists connects with Hive to help you reach fans faster. Once connected, new fan signups from your Bandsintown Widget, Smart Link, and Signup Form are automatically sent to your Hive account in real time.

To learn more about fan data collection and consent, see Bandsintown's Collecting Fan Data help article.

Important: Fan Contact Sync only sends new fan opt-ins collected after the integration is connected. These opt-ins can be collected through the Bandsintown Widget, Smart Link, and Signup Form.
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​Followers and RSVPs gained through the Bandsintown website or app do not sync.

⚠️ Note: opt-ins collected before connecting can be exported from Bandsintown through Fan Manager and imported into Hive.

How to connect Bandsintown for Artists to Hive

  1. Go to your Bandsintown for Artists Settings page (make sure you’re logged into the correct artist account).
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  2. Scroll down to the Fan Contact Sync section and click the Set Up button.
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  3. In the configuration modal, locate the Platform dropdown menu and select Hive.
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  4. Copy the webhook URL from your Hive dashboard, then paste it into the webhook URL field on Bandsintown and click Start Syncing.

  5. Copy the Secret Key provided by Bandsintown.
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  6. Paste the Secret Key into your Hive Dashboard and click Save.

Important: Turn on “Collect Phone Number” in Bandsintown for Artists

The primary goal of the Fan Contact Sync integration is to send your fans’ opt-in information (name, email, location, etc.) from the Bandsintown.

When you use this integration with Hive, phone numbers could become particularly important. To include phone numbers in the Fan Contact Sync payload, make sure the Collect Phone Number toggle is turned ON in your Bandsintown for Artists settings.

Once this toggle is enabled, please allow up to 12 hours for the change to propagate across the platform. After that, new opt-ins will start requesting and sending phone numbers from Bandsintown.

SMS consent and compliance

Fans who share their phone numbers through Bandsintown are verified through a double opt-in process and, as of October 2025, include SMS-specific consent language that meets TCPA requirements in all signup flows. This means the data sent to Hive is already validated and compliant for text message marketing. For more details, see Collecting Fan Data.

Support

For assistance during setup:

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