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Klaviyo Integration

Automatically sync your real-time fan opt-in data from Bandsintown directly to your Klaviyo lists.

Overview

Because Bandsintown communicates directly with Klaviyo's API, no technical development is required from you. Simply connect your Klaviyo account credentials in your Bandsintown for Artists dashboard dashboard to start automatically sending fan contact details by following the steps below.

How to Connect Bandsintown for Artists to Klaviyo

1. Retrieve your API Key from Klaviyo

  1. Log in to your Klaviyo account.

  2. Click the Settings icon in the bottom-left navigation menu.

  3. Navigate to API Keys.

  4. Click Create Private API Key.

  5. Give the key a name (e.g., "Bandsintown") and click Create.

  6. Copy the API Key to your clipboard.

⚠️ Note: This key is shown only once. Store it somewhere safe before closing the window. Anyone with access to your API Key can manage data within your Klaviyo account.

2. Retrieve your List ID from Klaviyo

  1. In Klaviyo, click Audience in the left-hand navigation menu.

  2. Select Lists & Segments.

  3. Click on the list you want to sync fans into.

  4. Go to the Settings tab for that list.

  5. Copy the List ID value.

3. Configure the Connection in Bandsintown for Artists

  1. Log in to your Bandsintown for Artists account.
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  2. From the left-hand menu, navigate to Settings > General.
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  3. Scroll down to the Fan Contact Sync section and click the Set Up button.
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  4. In the configuration modal, select Klaviyo from the Platform dropdown menu.

  5. In the API Key field, paste the API Key you copied from Klaviyo.

  6. In the List ID field, paste the List ID you copied from Klaviyo.

  7. Click Start Syncing to activate the integration. Your status indicator on the settings page will turn green to confirm an active status.

Caption: Steps 4-7 completed in the screen above.

3. Managing your Sync Settings

  • Pause the Sync: Open the Fan Contact Sync modal by clicking Edit at any time, then use the Pause Contact Sync toggle to temporarily stop processing actions.
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  • Disconnect: Click the Remove Sync button in the configuration window to delete your credentials and disable the connection.

Important Details

  • Opt-ins Only: This integration passes real-time fan opt-ins captured from your website Widget, Smart Links, and custom Signup Forms. Standard app followers or general website RSVPs are not handled by this contact sync line.
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  • Phone Numbers: To ensure your fans' mobile numbers flow seamlessly into ActiveCampaign for SMS marketing, make sure the Collect Phone Number toggle is turned ON in your general Bandsintown settings. Once activated, allow up to 12 hours for the data capture configurations to push completely across the network.

Support

  • Klaviyo Support: For help locating your API Key or managing your lists, contact Klaviyo support.
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  • Bandsintown Support: ArtistSupport@bandsintown.com

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