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ActiveCampaign Integration

Automatically sync your real-time fan opt-in data from Bandsintown directly to your ActiveCampaign lists.

Overview

Because Bandsintown communicates directly with ActiveCampaign's internal API, no technical development is required from you. Simply link your ActiveCampaign account credentials in your Bandsintown for Artists dashboard to start automatically sending fan contact details by following the steps below.

How to Connect Bandsintown for Artists to ActiveCampaign

1. Retrieve your API Credentials from ActiveCampaign

  1. Log in to your ActiveCampaign account.
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  2. Click the Settings (Gear icon) located in the navigation menu.
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  3. In the Account Settings sidebar, click the Developer option.
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  4. On the Developer Settings page, you will see two fields under API Access: URL and Key.
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  5. Copy both the API URL and the API Key string to your clipboard.

⚠️ Note: Treat these credentials securely like a password. Anyone with access to your Key can manage data within your account.

2. Configure the Connection in Bandsintown for Artists

  1. Log in to your Bandsintown for Artists account.
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  2. From the left-hand menu, navigate to Settings > General.
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  3. Scroll down to the Fan Contact Sync section and click the Set Up button.
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  4. In the configuration modal, locate the Platform dropdown menu and select ActiveCampaign.
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  5. In the API URL field, paste the API URL you copied from ActiveCampaign (e.g., https://bandsintown1770664698.api-us1.com).
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  6. In the API Key field, paste the API Key you copied from ActiveCampaign.
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  7. Click Start Syncing to activate the integration. Your status indicator on the settings page will turn green to confirm an active status.

Caption: Steps 4-7 completed in the screen above.

3. Managing your Sync Settings

  • Pause the Sync: Open the Fan Contact Sync modal by clicking Edit at any time, then use the Pause Contact Sync toggle to temporarily stop processing actions.
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  • Disconnect: Click the Remove Sync button in the configuration window to delete your credentials and disable the connection.

Important Details

  • Opt-ins Only: This integration passes real-time fan opt-ins captured from your website Widget, Smart Links, and custom Signup Forms. Standard app followers or general website RSVPs are not handled by this contact sync line.
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  • Phone Numbers: To ensure your fans' mobile numbers flow seamlessly into ActiveCampaign for SMS marketing, make sure the Collect Phone Number toggle is turned ON in your general Bandsintown settings. Once activated, allow up to 12 hours for the data capture configurations to push completely across the network.

Support

  • ActiveCampaign Support: For help locating your developer keys or managing your contact lists, contact ActiveCampaign account support.
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  • Bandsintown Support: ArtistSupport@bandsintown.com

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