Overview
Bandsintown for Artists connects with Laylo to help manage and activate your fan data. Use the Bandsintown Widget to publish your tour dates and embed them on your website. When fans RSVP and sign up for Bandsintown Presales, waitlists, & updates, you collect email and SMS opt-ins that automatically sync to Laylo.
To learn more about fan data collection and consent, see Bandsintown’s Collecting Fan Data help article.
Important: Fan Contact Sync only sends new fan opt-ins collected after the integration is connected. These opt-ins can be collected through the Bandsintown Widget, Smart Link, and Signup Form.
Followers and RSVPs gained through the Bandsintown website or app do not sync.
⚠️ Note: opt-ins collected before connecting can be exported from Bandsintown through Fan Manager and imported into Laylo.
How to connect Bandsintown for Artists to Laylo
Go to your Bandsintown for Artists Settings page (make sure you’re logged into the correct artist account).
Scroll down to the Fan Contact Sync section and click the Set Up button.
In the configuration modal, locate the Platform dropdown menu and select Laylo.
Copy the webhook URL from your Laylo Dashboard (starts with events.laylo.com) and paste it into the webhook URL field on Bandsintown, then click Start Syncing.
Copy the Secret Key provided by Bandsintown.
Paste the Secret Key into your Laylo Dashboard and click Save.
You're all set. Every new fan who RSVPs or signs up through your Bandsintown Widget will automatically appear in Laylo in real time.
Important: Turn on “Collect Phone Number” in Bandsintown for Artists
The primary goal of the Fan Contact Sync integration is to send your fans’ opt-in information (name, email, location, etc.) from the Bandsintown.
When you use this integration with Laylo, phone numbers could become particularly important. To include phone numbers in the Fan Contact Sync payload, make sure the Collect Phone Number toggle is turned ON in your Bandsintown for Artists settings.
Once this toggle is enabled, please allow up to 12 hours for the change to propagate across the platform. After that, new opt-ins will start requesting and sending phone numbers from Bandsintown.
SMS consent and compliance
Fans who share their phone numbers through Bandsintown are verified through a double opt-in process and, as of October 2025, include SMS-specific consent language that meets TCPA requirements in all signup flows. This means the data sent to Community is already validated and compliant for text message marketing. For more details, see Collecting Fan Data.
Support
For assistance during setup:
If you need assistance setting up your Drop or connecting your Bandsintown link, reach out to Laylo support through the Intercom chat available in your account.
Bandsintown Support: ArtistSupport@bandsintown.com.