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Rivet Integration

Sync fan opt-ins collected through your Bandsintown Widget to Rivet, and automatically display upcoming shows directly in your Rivet email campaigns.

Overview

Bandsintown for Artists connects with Rivet so you can manage fan data and include upcoming shows directly in your Rivet email campaigns. Use Bandsintown for Artists to publish your tour dates and embed them on your website with the Widget. When fans RSVP and sign up for presales and waitlists, you collect email & SMS opt-ins that automatically sync to Rivet.

Once connected:

  • New fan signups from your Bandsintown Widget, Smart Link, and Signup Form are automatically sent to your Rivet workspace in real time.

  • You can easily add your Bandsintown tour dates to your Rivet emails to keep fans updated on upcoming events.

To learn more about fan data collected and how consent works, see Collecting Fan Data.

Sync your fan data from Bandsintown to Rivet

  1. Go to your Bandsintown for Artists Settings page (make sure you’re logged into the correct artist account).
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  2. Scroll down to the Fan Contact Sync section and click the Set Up button.
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  3. In the configuration modal, locate the Platform dropdown menu and select Rivet.
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  4. Copy the webhook URL from your Rivet Dashboard and paste it into the webhook URL field on Bandsintown, then click Start Syncing.
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  5. Copy the Secret Key provided by Bandsintown.
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  6. Paste the Secret Key into your Rivet Dashboard and click Save.

Add your Bandsintown tour dates to Rivet emails

1. Open the email creation tool

  • Log in to your Rivet Dashboard.

  • From the left-hand menu, go to Send Messages → Email and click + Create New Push to start a new email campaign.

2. Select and edit your email template

Choose a template that fits your design needs, then click Edit to open the email editor. In the editor, select Add Block → Bandsintown Tour Dates.

3. Choose the artist

Select an existing artist already linked to your Rivet account, or connect a new artist from Bandsintown. Once selected, your upcoming Bandsintown events will automatically appear in the email editor.

4. Configure event buttons

When the event list first loads, only the Tickets toggle is active by default. To maximize fan engagement, enable any other relevant buttons such as VIP, RSVP, Sold Out, Waitlist, Presale, or Notify Me.

5. Finalize and send

After reviewing your email and event block:

  • Save the template.

  • Preview the email to ensure all links and buttons display correctly.

  • Click Send when ready.

Your email will automatically include live event information from your Bandsintown for Artists account, complete with ticketing links.

Important: The Fan Contact Sync tool only syncs opt-ins collected through your Bandsintown Widget and Bandsintown calls to action in your Rivet campaigns. Followers and RSVPs gained on the Bandsintown website and app do not sync to Rivet.

Support

For assistance during setup:

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