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Community Integration

Automatically share new Bandsintown fan signups with your Community account.

Updated over 2 weeks ago

Overview

Bandsintown for Artists connects with Community to help you reach fans faster. Once connected, new fan signups from your Bandsintown Widget, Smart Link, and Signup Form are automatically sent to your Community account in real time.

To learn more about fan data collected, including phone numbers, and how consent works, see Collecting Fan Data.

How to connect Bandsintown for Artists to Community

1. Submit the Community Request Form

Go to the Community x Bandsintown Integration Form, fill it out, and submit your request.

The Community team will review your submission, verify your account, and confirm your eligibility for the integration.

Once approved, Community will contact you by email with the next steps.

That message will include:

  1. The Webhook URL you’ll need to add in Bandsintown for Artists.

  2. Instructions on where to paste your Secret Key (generated in step 2 below).

2. Add the Community Webhook URL in Bandsintown for Artists

After you receive the confirmation email from Community, log in to your Bandsintown for Artists account.

  1. Go to this page, then scroll to the Webhook URL section.

  2. Click Manage.

  3. Paste the Webhook URL provided by Community.

  4. Click Save.

  5. A Secret Key will be generated automatically. Copy it and keep it handy to share with Community (as instructed in their email).

If you haven’t already approved our Data Processing Agreement (DPA), you will automatically be prompted to review it first, before being able to set up the webhook. Simply follow the on-screen steps to approve it. Once approved, the webhook setup will continue automatically.

3. Finalize setup with Community

Once you’ve shared your Secret Key and account details, the Community team will complete the webhook connection for you.

They will inform you in their email if there are any expected processing times or delays.

After the setup is complete, new Bandsintown fan signups will automatically appear in your Community account.

SMS consent and compliance

Fans who share their phone numbers through Bandsintown are verified through a double opt-in process and, as of October 2025, include SMS-specific consent language that meets TCPA requirements in all signup flows. This means the data sent to Community is already validated and compliant for text message marketing. For more details, see Collecting Fan Data.

Support

For assistance during setup:

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