When a live stream is scheduled to begin, the video should start automatically.

If your player stays black, it means your device is having difficulty loading the live stream. This is usually the result of an unstable or weak Internet connection.

It is always recommended to watch live streams from a place with a high-speed Internet connection and limit the number of devices connected to the Internet via the same network simultaneously. If you are connecting to the Internet via a WiFi network, try getting closer to your router. If you are using your mobile network, make sure your mobile signal is strong enough or try switching to WiFi if you can. If you are still running into issues, try restarting your WiFi router.

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