If you recently created your Bandsintown page it can take up to 24 hours to fully process, thanks for your patience.
It can also help to use your artist ID instead of your artist name. You can retrieve your artist ID from the link to your artist's Bandsintown page: https://www.bandsintown.com/a/491
So instead of using the artist name "Gavin DeGraw" in the widget code, use "ID_491".
If you are still experiencing trouble, please email us at ArtistSupport@bandsintown.com and we can look into it!